Returns & Refunds
Lowest Price Guaranteed!
At CPAPXchange we work hard to give you the best products at the best prices every day of the year. If, within 7 days of your purchase you find, and we can verify, a lower price on the same item online, let us know and we will refund the difference back to your original payment account. This offer excludes all closeout items and auction sites.
Do You Have a Question About Warranties?
Most of the products we sell are covered by standard manufacturer's warranties. Warranty periods and conditions vary from product to product and manufacturer to manufacturer; in general though the standard warranty period on CPAP/BiPAP parts and supplies is 30-days, the warranty period on CPAP/BiPAP masks is 90-days, and the warranty period on CPAP/BiPAP machines and oxygen concentrators is 2-years or more. If you are unsure of what warranty is offered on the product you are purchasing please let us know and we'll be happy to provide the information. (Due to the current global pandemic, manufacturer's warranty repair times may, in select cases, be extended by several weeks. Such extensions are beyond our control.)
If you purchase an item and find that it is defective within the warranty period we will gladly repair or replace it based on the manufacturer's policies. To arrange a warranty repair or replacement please contact us or use the Return Form linked at the top of this page. Shipping charges may apply on select warranty issues.
CPAPXchange is an authorized dealer for ResMed, Philips Respironics, Fisher & Paykel, Puritan Bennett, Hans Rudolph, Covidien, Cardinal Medical, DeVilbiss, SeQual, Inogen, Human Design Medical, Circadiance, and other manufacturers. With the exclusion of warranty coverage, all services provided by cpapXchange -- including advertisement, ordering, sale, delivery, instruction, and setup of products -- are performed by cpapXchange, and employees or contractors thereof, independently of equipment manufacturers.
Did You Receive an Incorrect Item?
If you receive an incorrect item in any order due to an error on our part we will replace it without additional charge. Please contact us within 10-days of receipt of incorrect items to arrange replacement.
Did You Receive a Damaged Item?
All of the items we sell are guaranteed to be in full working order when you receive them. If an item you purchase is damaged during shipment you may return it for replacement with the exact same item. Please contact us within 10-days of receipt to arrange replacement.
Did You Order an Item By Mistake?
If you placed an order by mistake or would like to return an item for any reason, you may do so within 30-days of purchase as long as the manufacturer's packaging has not been opened or damaged and the item is returned in saleable condition. Once your item has been received at our offices, inspected and approved for return we'll approve a refund of the original purchase price of the item, minus a 15% restocking fee. Shipping costs are not refundable.
Can I Return Opened Equipment?
Due to FDA regulations regarding cross contamination and the resale of medical supplies and devices we cannot accept returns on any equipment where the manufacturer's or supplier's packaging has been opened. (SEE 30-DAY MONEY BACK GUARANTEES BELOW FOR EXCEPTIONS TO THIS POLICY FOR SOME MASKS.)
Exclusive Money Back Guarantee on Many of Our Most Popular Products!
With so many product choices available we know it can sometimes be hard to determine which one will be right for you without trying it first. That's why we offer a Free Money Back Guarantee with every CPAP Mask we sell, and with many of our CPAP Machines, Oxygen Concentrators, and selected other items as well.
Our Money Back Guarantee is available on a product by product basis. The guarantee covers the original purchase price of the guaranteed item only and does not include, outbound or return shipping costs, or other products that may be included on the order. If a Money Back Guarantee is available for the item you're ordering it will be presented, as an added warranty selection, when adding the item to your shopping cart.
CPAPXchange's exclusive Money Back Guarantee is a valuable tool, providing our customers with a cost effective and convenient way to try selected without the worry of wasted money and a poor therapy experience. Our Money Back Guarantee is designed for consumer home trials. We reserve the right to refuse to honor our Free Money Back Guarantee for any customer, or company, we judge to be misusing or abusing the program.
Not Sure if You Have a Money Back Guarantee?
Check for the words "Money Back Guarantee," next to the Manufacturer's Standard Warranty, on the invoice for your oder. If you have questions about our 30-Day Money Back Guarantee Program email us or call 866-992-7279.
Does CPAPXchange Sell Used Equipment?
All products offered by CPAPXchange are brand new and supplied in their original packaging from the manufacturer or accredited supplier. In addition to our new equipment, CPAPXchange occassionally offers pre-owned or refurbished equipment at deeply discounted prices. All pre-owned and refurbished equipment is clearly labeled as such in listings and warranty information is provided. Prior to sale all pre-owned and refurbished equipment is rigorously verified, tested and cleaned so you can shop with confidence knowing exactly what you're purchasing.
How Are Refunds Issued?
In most cases refunds are issued directly back to the original payment account. If you would prefer a refund issued as a store credit, towards future purchases, just let us know and we can arrange that too. In situations where a refund cannot be processed directly to the original payment account, for instance if the account was closed after the original order was placed, a refund can be offered by check. Refunds issued by check incur a 5% service fee in addition to any standard restocking fees.
Reward Points are not redeemable for cash and have no cash value. They are only earned for product purchases, not for shipping costs. Once redeemed, Reward Points are non-refundable and cannot be re-allocated.
Do You Have Questions That Aren't Answered Here?
We hope this Return & Exchange Policy has helped you, but if you still have questions please contact us using the information at the top of this page and we'll be happy to help.
Returning and Unopened Item for a Refund?
If you would like to return an unopened item for any reason, within 30-days of purchase, you can simply send it back to the address on your invoice, with a note of your order number, name, and reason for return. As long as the item is returned with all packaging in saleable condition we'll issue a refund back to your original payment account based on our standard return policies. If you'd prefer a store credit we're happy to arrange that too.
Returning an Item for Repair or Replacement?
Do you think you may need to return an item to us for repair or replacement under the manufacturer's warranty? If so please email us or call 866-992-7279 and a service team member will be happy to assist with troubleshooting, diagnosis, return and repair.
This policy was last updated: November 26, 2024