Returns, Refunds & Warranties
Thank you for shopping with CPAPXchange! All sales on our site are governed by our return policy. If you have questions about our return policy please reach out and we’ll be happy to help.
Low Price Guarantee & Price Matching
At CPAPXchange we work hard to give you the best products at the best prices every day of the year. If, within 7-days of your purchase you find, and we can verify, a lower price on the same item online, let us know and we will refund the difference back to your original payment account. This offer excludes all closeout items and auction sites.
Incorrect Items & Items Damaged in Shipment
If you receive an incorrect item in any order due to an error on our part, or if you receive a product that was damaged in shipment, we will replace it without additional charge. Please contact us within 10-days of receipt of incorrect items to arrange replacement.
Returns & Refunds
CPAPXchange will accept returns on unopened product within 30-days of the original ship date as long as the manufacturer's packaging has not been opened or damaged and the item is returned in saleable condition. Products that have been opened are non-returnable unless they include a RISK FREE TRIAL / MONEY BACK GUARANTEE as outlined below. If you would like to return an unopened item for any reason, within the return period, simply send it back to the address on the bottom of your invoice, with a note of your order number, name, and reason for return. As long as the item is returned with all packaging in saleable condition we'll issue a refund within 7 days of receipt.
Once your item has been received at our offices, inspected and approved for return we'll approve a refund of the original purchase price of the item, minus a 15% restocking fee. Shipping charges and loyalty rewards points are non-refundable.
Refunds are issued directly back to the original payment account. If you would prefer a refund issued as a store credit, towards future purchases, just let us know and we can arrange that too. Shipping costs are not refundable. In situations where a refund cannot be processed directly to the original payment account, for instance if the account was closed after the original order was placed, a refund can be offered by check. Refunds issued by check incur a 5% service fee in addition to any standard restocking fees.
Exclusive Risk Free Trial / Money Back Guarantee!
CPAPXchange offers a Risk Free Trial / Free Money Back Guarantee with many products including CPAP masks, some CPAP machines, Portable Oxygen Concentrators, and selected other products as well.
The Risk Free Trial / Money Back Guarantee is available on a product-by-product basis; and covers the original purchase price of the guaranteed item only. It does not include, outbound or return shipping costs, or other products that may be included on the order. If a Risk Free Trial / Money Back Guarantee is available for the item you're ordering it will be listed, along with other product details, on your invoice.
CPAPXchange's Risk Free Trial / Money Back Guarantee is a valuable tool, providing our customers with a cost effective and convenient way to try selected products without the worry of wasted money and a poor therapy experience. It is designed for consumer home trials only. We reserve the right to refuse to honor Risk Free Trial / Money Back Guarantees for any customer, or company, we judge to be misusing or abusing the program.
Warranties
The products we sell are covered by standard manufacturer's warranties. If you are unsure of the warranty offered on a product you are purchasing we'll be happy to provide full details. If an item you purchased appears to be defective within the warranty period we will assist with repair or replacement based on the manufacturer's policies. To arrange warranty service please contact us with your name and details of the issues you're having; and service team member will be happy to assist with troubleshooting, diagnosis, return and repair. Shipping charges may apply on select warranty issues.
New & Used Equipment
CPAPXchange sells equipment that is brand new and supplied original packaging from the manufacturer or accredited supplier. In addition to new equipment, we occassionally offer pre-owned or refurbished equipment at deeply discounted prices. All pre-owned and refurbished equipment is clearly labeled as such in site listings. Prior to sale all pre-owned and refurbished equipment is rigorously verified, tested and cleaned so you can shop with confidence knowing exactly what you're purchasing.
Do You Have Questions That Aren't Answered Here?
If you still have questions please get in touch and a service team member will be happy to help!
This policy was last updated: 14 JANUARY 2024