Low Price Guarantee & Price Matching
At CPAPXchange we work hard to give you the best products at the best prices every day of the year. If, within 7-days of your purchase you find, and we can verify, a lower price on the same item online, let us know and we will refund the difference back to your original payment account. This offer excludes all closeout items and auction sites.

Incorrect Items & Items Damaged in Shipment
If you receive an incorrect item in any order due to an error on our part, or if you receive a product that was damaged in shipment, we will replace it without additional charge. Please contact us within 10-days of receipt of incorrect items to arrange replacement.

Returns & Refunds
CPAPXchange will accept returns on unopened product within 30-days of the original ship date as long as the manufacturer's packaging has not been opened or damaged and the item is returned in saleable condition. If you would like to return an unopened item for any reason, within the return period, simply send it back to the address on the bottom of your invoice, with a note of your order number, name, and reason for return. As long as the item is returned with all packaging in saleable condition we'll issue a refund within 7 days of receipt.

Once your item has been received at our offices, inspected and approved for return we'll approve a refund of the original purchase price of the item, minus a 15% restocking fee. Shipping charges and loyalty rewards points are non-refundable.

Refunds are issued directly back to the original payment account. If you would prefer a refund issued as a store credit, towards future purchases, just let us know and we can arrange that too. In situations where a refund cannot be processed directly to the original payment account, for instance if the account was closed after the original order was placed, a refund can be offered by check. Refunds issued by check incur a 5% service fee in addition to any standard restocking fees.

NOTE: Products that HAVE BEEN OPENED are not returnable unless they include a RISK FREE TRIAL as outlined below.

Exclusive Risk Free Trial on Many Popular Items!
We know choosing the right product can sometimes be difficult without trying it first. To make it easier, we offer an exclusive RISK FREE TRIAL on every CPAP mask we sell, as well as on many CPAP machines, portable oxygen concentrators, and select other items too. If a product includes our RISK FREE TRIAL it will be noted on the product page, during checkout, and on emailed receipts.

Our RISK FREE TRIAL lets you try a covered item at home with confidence. If you’re not completely happy with a covered item, you can return it within the guarantee period--usually 15 or 30 days from purchase, as shown on your receipt--for a full store credit of the original purchase price.

Please note that the guarantee applies to the product itself only and does not include shipping costs or other items in your order. CPAPXchange reserves the right, at our sole discretion, to deny the guarantee if we believe the policy is being misused.

Warranties
The products we sell are covered by standard manufacturer's warranties. If you are unsure of the warranty offered on a product you are purchasing we'll be happy to provide full details. If an item you purchased appears to be defective within the warranty period we will assist with repair or replacement based on the manufacturer's policies. To arrange warranty service, please fill out our Warranty Repair Request Form.

New & Used Equipment
CPAPXchange sells equipment that is brand new and supplied original packaging from the manufacturer or accredited supplier. In addition to new equipment, we occassionally offer pre-owned or refurbished equipment at deeply discounted prices. All pre-owned and refurbished equipment is clearly labeled as such in site listings. Prior to sale all pre-owned and refurbished equipment is rigorously verified, tested and cleaned so you can shop with confidence knowing exactly what you're purchasing. 

Do You Have Questions That Aren't Answered Here?
If you still have questions please get in touch and a Service Team member will be happy to help!